Operated by FLYSUN PTY LTD (ABN 85 693 110 673)
Effective Date: 1 December 2025
This Privacy Policy explains how FLYSUN PTY LTD (“we”, “us”, “our”) collects, uses, stores, and discloses personal and business information of all individuals and entities using the 15T Mart Platform, including:
Users (customers)
Vendors (business partners / stores)
Delivery Partners (drivers and riders)
By using the 15T Mart app, website, or Vendor/Delivery dashboards (“Platform”), you agree to the collection and handling of information in accordance with this Policy.
We collect information necessary to operate the Platform and provide services to Users, Vendors, and Delivery Partners.
Name
Delivery address
Contact details (email, phone)
Payment details (processed via secure third-party providers)
Order history and preferences
Ratings, feedback, and customer support enquiries
Device and app usage information (IP address, device type)
Business name
ABN and business registration details
Store address, pickup location, and contact details
Bank account information for payouts
Product/menu listings, images, pricing, and store content
Business documents provided for verification
Order acceptance, fulfilment, and cancellation activity
App usage and device information
Name, contact details, and identification documents (if required)
Vehicle or delivery equipment details
Bank account information for earnings
GPS and location data when providing delivery services
Delivery history, performance data, and ratings
Device and usage information
Across all users, we may collect:
Device identifiers
IP address
Browser type and app version
Usage logs and session activity
Location data (when permissions are granted)
We use the information we collect for the following purposes:
Creating and managing user, vendor, and delivery partner accounts
Facilitating orders, deliveries, and transactions
Processing payments and payouts
Scheduling, routing, and confirming deliveries
Displaying store listings and product data
Sending order updates and delivery notifications
Providing customer or vendor support
Sending important changes to terms or system updates
Marketing or promotional communications (opt-out available)
Verifying identity and business eligibility
Meeting obligations under Australian Consumer Law
Complying with food safety requirements where applicable
Preventing fraud, misuse, or harmful behaviour
Addressing safety incidents involving users, vendors, or drivers
Analysing platform performance and user behaviour
Enhancing features, design, and user experience
Developing new products and services
Conducting analytics (aggregate or de-identified)
We share information only when necessary for Platform operation or legal compliance.
For order fulfilment purposes, Vendors may receive:
Customer name
Order details
Delivery address (for delivery orders)
Notes or preferences provided by the customer
Delivery Partners may receive:
Customer name
Delivery address and contact (if required for delivery)
Order details
Pickup information from Vendors
Customers may see:
Vendor store names, menus, and product details
Delivery Partner first name and delivery status updates
We may share information with trusted third-party providers assisting with:
Payment processing
Cloud hosting
Identity verification
Fraud prevention
Customer support tools
Analytics and reporting
These parties must comply with privacy and security obligations.
We may disclose information when required:
To comply with Australian law
To respond to a legal request
To protect safety, security, or prevent fraud
To enforce Platform policies
We do not sell personal or business information.
Delivery Partners’ location data is used for:
Routing orders and mapping
Displaying real-time delivery progress to customers
Safety monitoring and fraud prevention
Performance and operational analytics
Location collection can be controlled through device settings, but disabling location may limit delivery functionality.
We take reasonable steps to protect information from loss, misuse, unauthorised access, modification, or disclosure, including:
Encrypted storage
Secure data transfer
Access controls and authentication
Regular monitoring and security reviews
However, no method of digital transmission is completely secure.
We retain information only as long as required for:
Platform operation
Legal, tax, or regulatory requirements
Resolving disputes or enforcing agreements
Some records may be kept after account closure for compliance purposes.
You may request:
Access to your personal information
Correction of inaccurate or outdated details
Deletion of certain information (where legally permitted)
Opt-out of marketing communications
Requests can be made through our contact details listed below.
Content uploaded by Vendors and Delivery Partners—including images, menus, product descriptions, and profile information—must be owned or properly licensed.
We may remove or modify content that is:
Misleading
Unsafe or inappropriate
In violation of Australian law
In breach of Platform policies
The Platform is not intended for individuals under 16 years of age.
We do not knowingly collect data from children without parental consent.
We may update this Privacy Policy from time to time.
Changes will be published on the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
This Privacy Policy is governed by the laws of Victoria, Australia.
All parties agree to the jurisdiction of the Victorian courts.
For privacy enquiries, data access, or complaints, contact:
FLYSUN PTY LTD (ABN 85 693 110 673)
Email: support@15tmart.com
Website: www.15tmart.com
