CUSTOMER TERMS & CONDITIONS
Operated by FLYSUN PTY LTD (Australia)
Effective Date: _31__ / _12__ / 2025
Last Updated: _31__ / _12__ / 2025
These Customer Terms & Conditions (“Terms”) govern access to and use of the 15T mobile application and website (“Platform”), operated by FLYSUN PTY LTD (“Company”, “we”, “us”).
By creating an account, placing an order, or using the Platform in any manner, you (“Customer”) agree to be bound by these Terms.
Nothing on the Platform constitutes legal, financial, or consumer advice. Customers should rely on their own judgement or seek independent professional advice where required.
2.1 The Platform operates primarily as a technology marketplace that connects Customers with independent third-party vendors and delivery partners.
2.2 Except where explicitly stated otherwise:
Vendors are responsible for preparing, selling, and supplying products;
Delivery partners are responsible for delivery services; and
The Company acts as a technology intermediary only.
2.3 Where products or services are sold directly by FLYSUN PTY LTD, the Company will be clearly identified as the seller and applicable responsibilities will apply.
3.1 Customers must:
Be at least 18 years old;
Provide accurate and up-to-date information; and
Use the Platform for lawful purposes only.
3.2 Customers are responsible for maintaining the confidentiality of their account details and all activity conducted through their account.
4.1 Orders placed through the Platform constitute an offer to purchase from the relevant vendor or seller.
4.2 Prices are determined by vendors, or by the Company where the Company is the seller.
4.3 Payments are processed through secure third-party payment service providers.
The Company does not store credit or debit card details.
4.4 Order acceptance is subject to vendor or seller availability.
5.1 Delivery times displayed on the Platform are estimates only.
5.2 Delays may occur due to traffic, weather, vendor preparation time, or events beyond reasonable control.
5.3 The Company is not liable for delivery delays outside its reasonable control.
6.1 Cancellation and refund eligibility depends on order status, product type (including prepared food), and applicable law.
6.2 Certain products, including prepared food items, may not be eligible for refunds except where required under law.
6.3 Approved refunds are processed to the original payment method.
6.4 Further details are set out in the Refund & Cancellation Policy, which forms part of these Terms.
7.1 Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (ACL).
7.2 Where goods or services fail to meet ACL guarantees, Customers may be entitled to remedies provided by law.
Customers must not misuse the Platform, provide false or misleading information, harass vendors or delivery partners, or attempt to bypass the Platform for direct transactions.
Breach of this section may result in suspension or termination of access.
9.1 The Company takes reasonable technical and organisational measures to protect Customer information.
9.2 However, no system is completely secure, and the Company does not guarantee absolute security against unauthorised access or data breaches.
To the maximum extent permitted by law:
10.1 The Company is not responsible for product quality issues or acts or omissions of vendors or delivery partners.
10.2 The Company is not liable for indirect, incidental, or consequential losses, including loss of profit or business.
10.3 The Platform is provided on an “as is” and “as available” basis.
The Company is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, system outages, strikes, or government actions.
The Company may suspend or terminate access for breach of these Terms, fraudulent or abusive behaviour, or legal or operational risk.
Termination does not affect accrued rights or obligations.
These Terms are governed by the laws of Australia.
The parties submit to the exclusive jurisdiction of the courts of the State or Territory in which FLYSUN PTY LTD is registered.
FLYSUN PTY LTD
Email: support@flysun.com.au
Mail : 184 bellbridge dr hopper crosing vic 3029.
Use of the Platform, including account registration or order placement, constitutes acceptance of these Terms.
15T is a marketplace platform operated by FLYSUN PTY LTD ABN 85693110673
Vendors and delivery partners are independent businesses unless otherwise stated.
